Frequently Asked Questions

• ETC

  What is the reason behind your service’s ability to provide fast delivery?
• ETC

  How are customs duties or taxes handled during customs clearance?
• ETC

  If the received item is damaged, what should I do?
• ETC

  If I received my order but some items are missing, what should I do?
• ETC

  Will I have to pay customs duties and taxes?
• ETC

  Are points and deposits refundable?
• ETC

  What are your business hours?
• Service Fee

  What are your consolidation/repackage fees?
• Service Fee

  Do the costs of boxes, packaging materials, etc., for overseas shipping incur charges?
• Service Fee

  What is the fee for the service that checks products?
• Service Fee

  What are your Buy for me service fees?
• Service Fee

  Are there any services provided for free?
• Service Fee

  If I request photos of the items, is there a fee?
• Service Fee

  What is your storage fee after the free storage period ends?
• Service Fee

  When removing unnecessary parts of the items, what is the fee for this service?
• Service Fee

  When shipping items that require refrigeration, what are the charges?
• Service Fee

  When returning or exchanging, is there a fee?
• Service Fee

  Is there a difference between “check” and “inspection”?
• Service Fee

  What are the fees for in-person Buy for me services?
• Service Fee

  What is service fee?
• Service Fee

  When using a Buy for me for domestic shipping, what are the fees?
• Service Fee

  Why is vacuum packaging necessary and what are the charges for it?
• Service Fee

  What is “Special Packaging”?
• Service Fee

  When shipping by sea parcel, is there a service fee?
• Service Fee

  What is “Repack after Packing”?
• Shipping

  Is immediate global shipping possible after the item arrives?
• Shipping

  What is the Declared Value for customs purposes?
• Shipping

  Is there a procedure for expedited shipping?
• Shipping

  Is there a way to minimize international shipping costs?
• Shipping

  What are Actual Weight, Dimensional Weight, and Billable Weight?
• Shipping

  Is it necessary to declared value accurately?
• Shipping

  Is shipping to multiple addresses possible?
• Shipping

  Are there any items that cannot be shipped internationally?
• Shipping

  How do I request shipping by sea mail?
• Shipping

  How much does shipping cost?
• Shipping

  How long does it take for me to receive my items?
• Shipping

  If my international shipment is being returned, what should I do?
• Shipping

  If it seems like my international shipment is lost, what should I do?
• Shipping

  Can items requiring refrigeration be shipped internationally?
• Shipping

  What is insurance coverage and how can I buy additional shipping insurance?
• Shipping

  What shipping options and carriers can I choose from?
• Shipping

  Do you provide domestic shipping?
• Order

  Do you have any additional reasons that make your service more convenient?
• Order

  What are the benefits of Consolidation and Repackage?
• Order

  Is there a difference between applying in advance for Ship for Me and not applying?
• Order

  What is a “My own danzzac address”?
• Order

  Do you provide buying services from Bunjang ?
• Order

  Can agency service items and danzzac store items be combined for shipping?
• Order

  Is it okay if I don’t apply for Ship for Me?
• Order

  Do you also provide product checks?
• Order

  My package should have arrived by now, but it still shows as not delivered
• Order

  How long is the maximum storage period?
• Order

  How do I request a photo service?
• Order

  Is it possible to purchase second-hand items from platforms like Bunjang through Buy for Me?
• Order

  How do I make an exchange or return?
• Order

  How do I cancel or modify an order?
• Order

  Is domestic delivery possible through your Buy for me service?
• Order

  How will you know a package is mine?
• Order

  What is the difference between Buy for me and Ship for me services?
• Order

  Can unnecessary parts of the items be removed?
• Order

  Can products that need to be purchased directly in offline stores also be procured through Buy for me service?
• Order

  Can I send a package from abroad?
• Order

  How can I request Split service?
• Order

  Can you buy from an individual seller?
• Payment

  Can there be a difference between the displayed amount and the amount charged?
• Payment

  Is it possible to pay in a currency other than Korean Won?
• Payment

  How do I cancel a payment?
• Payment

  What payment methods do you accept?
• Payment

  Why was I only partially refunded after canceling my PayPal payment?
• Payment

  Can I confirm if my payment was successful?
• Payment

  Can I get a receipt?
• Payment

  When will my payment via money transfer be confirmed?
• Payment

  Why was I charged after canceling my card payment?
• Member

  How can i find my Danzzac address?
• Member

  What are the membership levels and benefits?
• Member

  What is point and deposit?
• Member

  How can i change my account information?
• Member

  How can i change or recover my password?
• Member

  How do I withdraw my membership?