Chapter 1: General Provisions
Article 1 (Purpose)
These Terms and Conditions are intended to regulate the rights, obligations, and responsibilities of the members using the services provided by E-Store (hereinafter referred to as the “Company”) in its cyber mall.
Article 2 (Definitions)
1. “Cyber Mall” refers to a virtual place of business (including websites, mobile webs, apps, etc., operated by the Company) where the Company provides goods or services (hereinafter referred to as “Goods, etc.”) to users through computer and other information communication facilities to trade Goods, etc.
2. “User” refers to both members and non-members who access the “Cyber Mall” and receive the services provided by the “Cyber Mall” according to these Terms and Conditions.
3. “Member” refers to an individual who provides personal information to the “Cyber Mall” for membership registration, continuously receives information from the “Cyber Mall,” and continuously uses the services provided by the “Cyber Mall.”
4. “Non-member” refers to an individual who uses the services provided by the “Cyber Mall” without membership registration.
5. “Ship for Me(Shipping Agency)” Transaction Agreement refers to the agreement where a member purchases goods directly from an e-commerce site in Korea or imports goods to the Company by other means, and the Company ships the goods to the member’s overseas address via international transportation.
6. “Buy for Me(Purchasing Agency)” Transaction Agreement refers to the agreement where a member requests the Company to purchase and pay for desired products on their behalf, and upon arrival of the products at the Company, the Company ships them to the member’s overseas address via international transportation.
7. “Unique Korean address” refers to the member’s unique address provided by the Company for using the Company’s business office as a shipping destination within Korea in using the shipping agency service.
8. “Agency Service” refers to the integrated name for the “Purchasing Agency(Buy for me)” and “Shipping Agency(Ship for me)” services.
9. “Service(Agency) Fee” refers to the paid service charge incurred when a member uses the Company’s agency services.
Article 3 (Notification, Explanation, and Amendment of the Terms)
1. The Company shall post the contents of these Terms and Conditions, as well as its trade name, the name of the representative, address of the business office (including the address where consumer complaints can be handled), telephone number, fax number, email address, business registration number, electronic commerce registration number, and the person responsible for personal information management, in an easily accessible manner on the initial service screen (front) of the Cyber Mall. However, the specific details of the terms may be made available to members through a link.
2. Within the scope not violating the relevant laws, such as the “Electronic Commerce Act,” the “Act on Regulation of Terms and Conditions,” the “Electronic Document and Electronic Transactions Act,” the “Electronic Financial Transactions Act,” the “Electronic Signature Act,” the “Act on Promotion of Information and Communication Network Utilization and Information Protection,” and the “Consumer Basic Act,” the Company may amend these Terms and Conditions.
3. In the event of amending the terms, the Company shall notify the members of the application date and the reason for the amendment, along with the current terms, on the Cyber Mall’s screen from seven days before the application date (however, 30 days before in case of changing to content disadvantageous to members).
4. Amendments to the terms made pursuant to paragraph 3 shall not be applied retroactively to the date before the application date, except as required by relevant laws or for unavoidable reasons.
5. Matters not stipulated in these terms and the interpretation of these terms shall be governed by the “Electronic Commerce Act,” the “Act on Regulation of Terms and Conditions,” the guidelines for consumer protection in electronic commerce established by the Fair Trade Commission, relevant laws, customs, and practices.
Article 4 (Provision, Change, and Suspension of Services)
1.The Company performs the following tasks:
1) Providing information on goods or services, purchase, purchasing agency, and shipping agency agreements
2) Delivery of goods or services covered by the contract
3) Other tasks designated by the Company
2. In the event of product sold-out or changes in technical specifications, the Company may change the content of the goods or services to be provided under future contracts. In such cases, the Company shall immediately notify the changed content of the goods or services in a place where the current content of the goods or services is posted.
3. If the Company changes the content of the services that it has contracted with the member due to sold-out products or changes in technical specifications, the Company shall notify the member of the reason through a communicable address.
4. In case of force majeure or circumstances equivalent thereto such as periodic inspection, replacement, or repair of computer or information communication facilities, breakdowns, or communication disconnections, the Company may temporarily suspend the provision of services.
5. The Company shall compensate for damages incurred by members due to the temporary suspension of service under paragraph 4. However, this shall not apply if the Company proves that there was no intention or negligence.
6. In the event of a change of business items, business cessation or abandonment, closure of the Company, merger, division, transfer, etc., rendering it impossible to provide services, the Company shall notify the users and compensate the consumers according to the conditions initially presented by the Company.
Article 5 (Membership Registration, etc.)
1. Those who wish to become members shall apply for membership by filling out the membership information according to the membership form provided by the company and expressing their consent to these terms and conditions.
2. The company shall register the applicant as a member, except for the following cases, among those who apply for membership as described in paragraph 1:
1) If the applicant has previously lost membership qualification under Article 7, paragraph 3 of these terms and conditions.
2) If it has not been one month since the member requested withdrawal.
3) If there is clear false information, omission, or error in the membership information provided by the applicant.
4) If the company conducts an identification procedure and it is not verified or it is confirmed that it is not the applicant.
5) If the applicant is under 14 years old.
6) If it is determined that registering as a member is technically impossible for the Cyber Mall or significantly hinders operation, maintenance, or management.
3. The time of establishment of the membership registration contract shall be the time when the company’s acceptance reaches the applicant.
4. If there is any change in the member’s information, the member must reflect the changes by modifying the membership information, etc. The company shall not be liable for any damages incurred by the member’s failure to modify the membership information.
Article 6 (Membership Withdrawal and Loss of Qualification)
1. Members may request withdrawal from the company at any time, and the company shall process the withdrawal immediately upon receiving the member’s withdrawal request. Upon withdrawal, the member’s qualification shall be forfeited, and various discounts, event benefits, etc., provided by the company shall be extinguished. In addition, in the event of withdrawal, any remaining deposits, accumulated points, etc., shall be deemed waived, and all shall be extinguished simultaneously with the withdrawal. However, if the member has not yet paid the service usage fee charged by the company, withdrawal may be restricted.
2. If a member falls under any of the following reasons, the company may restrict or forfeit the member’s qualification:
1) If false information is provided in the member’s information or if another person’s information is used.
2) If the member fails to pay the debts incurred by using the Cyber Mall, such as the price of goods or services purchased through the Cyber Mall, by the due date.
3) If the member interferes with the use of the Cyber Mall by others or threatens the order of electronic commerce by stealing information.
4) If the same act is repeated more than twice after the company restricts membership qualification or if the reason is not corrected within 30 days.
3. If a member falls under any of the following reasons, the company may immediately forfeit the member’s qualification:
1) If the same individual attempts to make bulk purchases of specific products by creating multiple IDs or tries to receive one-time benefits multiple times.
2) If the member continuously makes returns due to simple changes of mind.
4. If the company forfeits the membership qualification, the member’s registration shall be deleted. In this case, all benefits granted to the member (points provided by the company, various coupons, etc.) shall be extinguished, and no claims for return shall be made.
Article 7 (Notification to Members)
1. When the company notifies members, it may do so via electronic mail, SMS, telephone, or any other method agreed upon in advance between the company and the member.
2. When notifying a non-specific group of members, the company may substitute individual notification by posting the notice on the Cyber Mall’s notice board (customer center) for more than 7 days. However, for matters that significantly affect the member’s transactions, individual notification shall be provided.
Article 8 (Provision of Information and Advertisement Posting)
1. The company may provide various information deemed necessary during the use of the service to members through bulletin boards, electronic mail, SMS, telephone, app push notifications, etc. Except for procedures for complying with obligations imposed on the company by law, answers to customer inquiries, and other transaction-related information, members may refuse to receive electronic mail, etc., at any time.
2. The company may post advertisements on service screens, electronic mail, etc., related to the operation of the service. Members who receive electronic mail containing advertisements may refuse to receive them, and the company shall provide a method for members to refuse receipt.
Article 9 (Obligations of the Company)
1. The company shall not engage in acts prohibited by these terms and conditions, relevant laws, or public morals, and shall do its best to provide services continuously and stably in accordance with these terms and conditions.
2. The company shall establish a security system to protect members’ personal information (including credit information) and shall disclose and comply with the personal information processing policy.
3. The company shall not send commercial electronic mail, app push notifications, etc., for profit purposes without the member’s consent.
Article 10 (Obligations regarding Member’s ID and Password)
1. The management responsibility for the ID and password lies with the member.
2. Members must not provide or disclose their ID and password to third parties or allow third parties to use them.
3. If a member becomes aware of the leakage of their ID and password or their use by a third party and fails to change the password or notify the company of such circumstances or fails to comply with the company’s measures, the member shall be responsible for any losses, damages, or disadvantages arising from the member’s failure to comply with the obligations of this clause.
4. If there is suspicion that a member’s ID and password have been leaked to the outside, the company may take protective measures such as account locking, and the member’s use may be restricted.
5. The company shall not be responsible for any situation arising from the theft of the member’s ID and password due to the member’s negligence.
Article 11 (User’s Obligations)
1. Users must comply with the provisions of these terms and conditions, the company’s usage policies, usage guidelines, relevant laws, and must not engage in any acts that disrupt the company’s operations.
2. Users must not engage in the following actions:
1) Registering false information during application or modification.
2) Impersonating others.
3) Engaging in fraudulent transactions or acts contrary to common e-commerce practices, such as disrupting the company’s sales activities or unfairly benefiting from Cyber Mall usage.
4) Abnormal use of services or unauthorized access to the company’s information processing system, not in accordance with the service usage methods provided by the company.
5) Making requests unrelated to the services provided by the company, irrational requests, acts contrary to public morals, damaging reputation, or disrupting the company’s operations.
6) Modifying information posted on the Cyber Mall or transmitting/posting information other than the information specified by the company.
7)Infringement of the company’s copyright or third-party intellectual property rights.
Article 12 (Protection of Personal Information)
1. The company collects the minimum amount of personal information necessary for providing services when collecting a member’s personal information.
2. The company does not collect information necessary for fulfilling purchase contracts at the time of membership registration. However, if pre-identification is required before concluding a purchase contract due to legal obligations or for secure transactions, the company does not collect minimal specific personal information.
3. When collecting and using a member’s personal information, the company notifies the member of the purpose and obtains consent.
4. The collected personal information cannot be used for purposes other than the stated purpose, and if a new purpose arises or if it is provided to a third party, the company notifies the purpose and obtains consent from the user at the time of providing the information. However, this does not apply if otherwise provided by related laws.
5. In cases where the company needs to obtain the user’s consent according to the third and fourth provisions, the company must specify or notify in advance the matters stipulated in the “Act on Promotion of Information and Communication Network Utilization and Information Protection, etc.” (Identity of the personal information manager (affiliation, name, telephone number, and other contact information), purpose of collecting and using information, details of information provided to third parties) and the member may withdraw this consent at any time.
6. Members may request to view and correct their personal information held by the company at any time, and the company shall promptly take necessary measures until the error is corrected if a member requests correction of an error.
7. The company must restrict the number of persons handling members’ personal information to a minimum to protect personal information and shall be responsible for any damages to members caused by the loss, theft, leakage, unauthorized provision to third parties, alteration, etc., of members’ personal information, including credit cards and bank accounts.
8. The company or third parties who have received personal information must promptly destroy the personal information when the purpose of collecting or providing personal information is achieved.
9. The company does not pre-select the consent clause for collecting, using, or providing personal information. In addition, the company does not restrict or refuse membership registration or service provision based on the refusal of the user’s consent to collect, use, or provide personal information other than required collection items.
Article 13 (Payment Methods)
1. The payment methods for goods or services purchased from the Cyber Mall can be made using the available methods listed below. However, the company cannot charge any additional fees for the payment method chosen by the user for the payment of goods or services.
1) Various account transfers such as phone banking, internet banking, and mail banking
2) Various card payments such as international cards, prepaid cards, debit cards, and credit cards
3) Online direct deposit without a bankbook
4) Payment using electronic currency (accumulated points, deposits, coupons, etc.)
5) Paypal
6) Payment via other electronic payment methods
2. The payment amount is based on the Korean won, and for Paypal and international card payments, the company applies the exchange rate of the payment company, so there may be differences from the displayed dollar and foreign currency amounts.
Chapter 2: Agency Services (BuyforMe & ShipforMe)
Article 14 (Purchase and Service Application)
1. Members may apply for the use of “Agency Services” through the cyber mall by the following or similar methods, and the company shall provide the following details in an easily understandable manner for members using the “Agency Services”:
1) Name, address, telephone number, and email input
2) Selection of goods or services
3) Choice of payment method
4) Confirmation of terms and conditions, services where the right to withdrawal is restricted, and costs such as delivery fees
5) Agreement to these terms and conditions (e.g., by mouse click)
2. If the company needs to entrust the provision of buyer’s personal information to a third party, it must obtain the buyer’s consent at the time of actual purchase application. In this case, the company must specify to the buyer the personal information items provided, the recipient, the purpose of using the recipient’s personal information, and the duration of possession and use. However, in cases such as personal information handling entrusted according to Article 25, Paragraph 1 of the “Act on Promotion of Information and Communications Network Utilization and Information Protection,” the company shall comply with the relevant laws.
Article 15 (Conclusion of Contract)
1. The company may refuse to accept the application under Article 15 if any of the following apply. However, in the case of a minor entering into a contract, it must notify them that the minor or their legal guardian can cancel the contract if consent is not obtained.
1) If there is false, omitted, or incorrect information in the application
2) If a minor purchases goods prohibited by the Juvenile Protection Act, such as tobacco (including e-cigarettes), alcoholic beverages, adult products, etc.
3) If a member whose membership qualification has been restricted or lost according to Article 7 applies for service
4) If the user requests the use of the “Agency Services” for goods prohibited by relevant laws and the terms and conditions
5) If accepting the application significantly hinders the company’s technological capabilities
2. The process of concluding a service usage contract between the company and the member is as follows:
1) In the case of “Purchase Agency,” a first contract is concluded when the member pays for the requested product. After the company purchases and receives the product, a second contract is concluded when the member additionally pays for the shipping fee and service charges.
2) In the case of “Shipping Agency,” a contract is concluded when the member sends the purchased item to the company and pays the shipping fee and service charges notified by the company.
3. The contract is deemed to have been concluded at the time when the company’s acceptance reaches the member in the form of a receipt confirmation notice under Article 17, Paragraph 1.
4. The company’s expression of acceptance must include information regarding confirmation of the member’s service application, its possibility, correction, cancellation, etc.
Article 16 (Receipt Confirmation Notice, Application Modification, and Cancellation)
1. When a member applies for the agency service, the company shall send a receipt confirmation notice to the member.
2. Upon receiving the receipt confirmation notice, if there is any inconsistency in intention expression, the member may immediately request modification or cancellation of the application. If the member requests it before the shipment, the company must promptly process it according to the request. However, if the member has already paid the fee, the provisions regarding withdrawal of offer shall apply.
Article 17 (Procedure for Purchase Agency)
1. Members shall provide the necessary information for the company to purchase the product, and pay the amount corresponding to the product price through deposit recharge.
1) The member’s available deposit must be at least 70% of the minimum product price (including domestic shipping fee) for the company to purchase the product. If it is less than 70%, the company requests additional payment from the member.
2) Even if there is a discrepancy between the product price indicated at the time of application and the actual purchase price, the company will proceed with the purchase.
3) If the purchase of the product is impossible due to insufficient information in the application, such as missing options, the company requests confirmation from the member and postpones the purchase.
4) The agency commission for purchase agency is provided on the cyber mall and may vary depending on the seller, product, or member grade.
5) If the member does not recharge the deposit after applying, the company requests payment from the member for the product price and commission. Overseas shipping fees and related agency commissions are not included in this payment.
2. Once the member’s purchase agency application and payment are confirmed, the company purchases the product requested by the member.
3. Members can check the detailed information, such as arrival status and abnormalities, of the products purchased through the company on the cyber mall.
4. Upon arrival of the purchased products at the company, the company verifies and checks the items based on the member’s request.
5. If the products arrive without any issues, and the member requests overseas shipping, the company packages the products and requests payment from the member for overseas shipping fees and related agency commissions. This amount is included in the payment if the member has not yet paid the amount mentioned in clause 1.
6. Members confirm the product list and pay the service fees.
7. After the member completes the payment, the company ships the products overseas.
Article 18 (Procedure for Shipping Agency)
1. Members can obtain a “Unique Korean address” from the cyber mall to use as their personal address within Korea.
2. When purchasing from other online malls or sending items to the company, members should use Unique Korean address they received.
3. The company is not responsible for any issues arising from the failure to use the personal address.
4. Upon arrival of the items at the member’s personal address, the company verifies and stores the items and notifies the member.
5. If there are any abnormalities such as defective or damaged items upon arrival, the company immediately notifies the member.
6. After confirming the arrival of the items at the Unique Korean address, if the member requests overseas shipping, the company packages the items and requests payment for the shipping agency fee from the member.
7. Members pay the overseas shipping fee and shipping agency commission.
8. Once the member completes the payment, the company ships the items overseas as part of the shipping agency service.
Article 19 (Agency Commission)
1. Purchasing agency services primarily involve purchasing products from other online shopping malls, and the commission for purchasing agency services will be provided in the cyber mall. The commission may vary depending on the member’s grade on the cyber mall and the products. In exceptional cases such as offline purchases or cash items, additional fees may apply.
2. When using purchasing agency services, additional fees related to overseas shipping may apply, and the total amount includes the product price (including domestic shipping), purchasing agency commission, overseas shipping fee, and shipping-related fees.
3. Shipping-related fees (for purchasing agency items and shipping agency) are determined based on volume weight, shipping method, and special handling.
4. When using shipping agency services, the total amount includes the overseas shipping fee and shipping agency commission.
5. The agency commission may change, and any changes will be announced on the cyber mall seven days in advance.
Article 20 (Product Price for Purchasing Agency)
1. Criteria for Product Price on Other Online Shopping Malls:
1) If there is a coupon available for the product, it will be applied when the coupon is reusable. Coupons with restrictions such as usage limits at the time of membership registration will not be applicable.
2) Discounts such as those for specific conditions when using certain cards or member grade discounts will not be applied.
3) Accumulated points or rewards from other online shopping malls will not be applied.
2. Purchasing Agency Commission:
1) The commission for purchasing agency services for items from general online shopping malls will be provided in the cyber mall and may be subject to change.
2) Additional fees may be incurred for offline purchases based on distance and travel time.
3) For cash items such as gift cards or online cash, the purchasing agency commission payment will be 20% of the payment amount, and in some cases, purchasing agency services may not be available.
Article 21 (Cancellation, Exchange, and Return for Purchasing Agency)
1. There are no fees for cancellation, exchange, or return if the fault lies with the seller.
1) In case of misdelivery, defects, or damages to the received items, the company will promptly request an exchange from the seller and process the exchange.
2. Cancellation, exchange, or return due to member’s fault (e.g., change of mind):
1) Cancellation is not possible for offline purchasing agency services, and even for items purchased from other online shopping malls, cancellation, exchange, or return may not be possible according to the policies of the item’s seller.
2) If the member requests a full cancellation of the items before they are dispatched by the seller, a commission fee will be charged.
3) For returns or exchanges after the items are dispatched by the seller, domestic shipping fees and related charges will be applied.
4) There are no additional agency commission fees for partial cancellations before the items are dispatched by the seller.
3. Cancellation, exchange, or return is not possible after the items have been dispatched overseas or after 7 days from the arrival of the items at the member’s address.
4. If a member requests overseas shipping in a condition where exchanges or returns are not possible due to the removal of labels or product packaging, exchanges or returns will not be possible after the company checks the items.
5. If the items are confirmed to be ineligible for overseas shipping upon arrival at the company, the return costs will be borne by the company. However, if the shipping availability of the items cannot be confirmed in advance and the member is notified beforehand, the return costs will be borne by the member.
6. Members cannot directly request exchanges, returns, or cancellations from the seller for purchasing agency items and must request through the company.
Article 22 (Cancellation, Exchange, and Return for Shipping Agency)
1. Regarding the items contracted for shipping agency, it is a contract between the member and the respective shopping mall. Therefore, any cancellations, exchanges, or returns related to the items should be handled directly by the member with the respective shopping mall, and the company will not intervene. However, if there is communication from the seller regarding item-related issues such as stockouts or delays, the company will notify the member.
1) When requesting exchanges or returns, the member should arrange for the items to be picked up by the courier service from the seller or directly request the courier service through their online platform for pickup, and then inform the company for preparation.
2. Cancellation, exchange, or return due to member’s fault (e.g., change of mind):
1) There are no agency commission fees for cancellation of shipping agency before the arrival of the items.
2) For returns or exchanges after the arrival of the items, return fees may be charged.
3) If the company needs to pay for domestic shipping costs for returns or exchanges, the member may be billed for domestic shipping fees and associated payment processing fees.
3. If the member requests overseas shipping in a condition where exchanges or returns are not possible due to the removal of labels or product packaging, the company will not be responsible for the impossibility of exchange or return.
Article 23 (Limitations of Agency Services)
1. The company may return items to the sender at the member’s expense or handle the items at its discretion to cover the costs and service fees in the following cases when using agency services:
1) Items that are not exportable or not allowed for air transportation, such as live animals, gold or silver bars, cash-like items, credit cards, weapons, parts of the human body, pornography, explosives, and flammable hazardous materials.
2) Long-term storage of perishable items that are easily deteriorated under refrigeration or frozen conditions.
3) Unclear member addresses.
4) Items deemed inappropriate for agency services by the company due to the risk of breakage, concerns of deterioration, inadequate content, or packaging defects.
5) Items restricted for export or not suitable for air transportation.
2. When purchasing through another online mall, the purchase is made through the company’s respective mall ID, and purchasing agency services are not provided under the member’s ID.
3. Payment agency and deposit agency services are not provided.
4. Cash-like purchases, such as gift certificates or cash, may not be available for purchasing agency services depending on the circumstances.
5. Purchases of items from individual sellers or group purchases from cafes or communities without buyer protection are not available for purchasing agency services. However, it is possible if purchased through an escrow site that offers buyer protection. In this case, the member must negotiate with the seller, and the company does not engage in negotiations with the seller.
6. Items sold through auctions or bidding methods are not available for purchasing agency services; they must be items available for immediate purchase.
7. Agency services for items prohibited from overseas shipping are not available.
Article 24 (Scope and Compensation of Goods Inspection)
1. When a member uses agency services, the company conducts an checking process for the arrived items.
1) Checking of items arrived through purchasing agency involves comparing the requested item information by the member with the received items.
2) When a member sends items to the company for shipping agency purposes, the company conducts an check to identify any visible defects in the items and notifies the member of the received item details.
3) This basic check process is provided free of charge by the company. However, additional fees may apply if the member requests inspection of items for specific defects.
4) Checks are limited to visual confirmation. The company does not take responsibility for defects that can only be identified through actual use, hidden defects, or shipping errors of items for shipping agency services.
5) Confirmation of detailed product specifications is not possible. The company does not take responsibility for omissions, incorrect deliveries, or defects of low-cost miscellaneous items such as business materials, fabrics, DIY materials, various accessories, or multiple materials.
6) Sealed or gift-wrapped items that may leave traces of use due to checks will not be opened for checks unless requested by the member. Additional fees may apply for member-requested opening inspections.
7) Members may request removal of tags or product boxes for small quantities of items. However, requests for bulk removal or removal that may cause damage during overseas shipping may be rejected by the company, and the items may be shipped without removal at the company’s discretion.
2. Compensation for Defective Items
1) In the case of easily identifiable defects in appearance that render the product unusable and are not confirmed during checks by the company before shipping, compensation will be provided by the company.
2) The member must request compensation with photos of the item within 3 days of receipt.
3) Items deemed damaged during overseas shipping will be subject to compensation according to the compensation policies of Korea Post and shipping carriers such as DHL, FedEx, etc.
4) Items with a high risk of damage during shipping (e.g., glassware, ceramics, electronics) will not be compensated for damage during the shipping process.
5) Defects that cannot be confirmed through visual checks will not be compensated by the company.
6) Defective items must be shipped back to the company, and the shipping costs will be covered by the company, following the procedures outlined by the company. The company is not responsible for shipping costs and other issues resulting from arbitrary returns.
7) Compensation may involve reshipping the product to the member or providing credit points.
8) Compensation amount is capped at 100,000 KRW excluding overseas shipping fees.
Article 25 (Overseas Shipping)
1. The methods of overseas shipping include Korea Post EMS, Korea Post K-packet, DHL, FedEx, Korea Post surface parcel, and other available shipping methods as informed by the company on the cyber mall. If there are any changes to the available shipping methods, the company will notify the members through announcements on the cyber mall.
2. Due to restrictions imposed by Korea Post, high-value items may be restricted from shipping via Korea Post K-packet. The restricted item value will be announced on the cyber mall, and the service will be available only after the item value is confirmed.
3. The company allows members to choose from the available shipping methods. However, shipping via surface parcel requires prior request from the member to the company.
4. Additional fees may be incurred for repackaging when the shipping method is changed from surface parcel to another method, or vice versa, after the packaging is completed by the company.
5. The company is not liable for any damages incurred by members due to delays in overseas shipping.
6. The company is not responsible for non-delivery, delays, disposal of items, or returns due to customs clearance issues in the member’s country of residence.
Article 26 (Consolidated Shipping Service)
1. Before payment for overseas shipping, additional items can be combined for shipment.
2. When a member requests overseas shipping after confirming items from the cyber mall’s agency service, the company will inform the member of the overseas shipping fee and agency service fee after packaging.
3. When additional items are requested for proxy purchase by the member during a agency service, if the seller of the additionally requested items is the same as the seller of the items already purchased, and even if the items have not yet been dispatched, negotiation for combined shipping fees for domestic delivery through bundled purchase is not possible.
4. There are no agency service fees incurred based on the quantity of items for consolidated shipping during purchasing agency.
5. For shipping agency services, consolidated shipping incurs a fee based on the number of courier boxes received by the company. Up to a certain number of courier boxes, consolidated shipping is free. However, beyond that, a fee is charged per additional courier box. The quantity eligible for free consolidated shipping and the amount of the fee for exceeding the free quantity will be informed on the cyber mall.
6. For existing agency service requests, if the member adds items after the company has completed packaging and initiated payment request, a repackaging fee will be imposed.
7. Members can request overseas shipping for only some items initially, and in this case, there are no additional agency service fees. However, if inspection is required for item classification, a inspection fee may be charged.
8 Payment guidance for overseas shipping fees and agency service fees after packaging is provided free of charge for the first time. If there are any changes such as adding or excluding items leading to repackaging after the payment guidance, a repackaging fee will be incurred.
Article 27 (Overseas Shipping with Two or More Boxes)
1. The company may ship items in two or more boxes to comply with the limitations of overseas shipping specifications. The items included in each box may be classified arbitrarily by the company to meet the overseas shipping standards.
Article 28 (Handling of Payment Discrepancies)
1. If there is a discrepancy in the payment amount due to volumetric weight differences during final packaging after the member has already completed payment for overseas shipping fees and agency fees:
1) If the payment made for overseas shipping fees is less than 10% of the actual overseas shipping fee, the company will bear the additional charges.
2) If the payment made for overseas shipping fees is 10% or more less than the actual overseas shipping fee, the company will request additional payment from the member. The shipment will be processed after the additional payment is made.
3) If the payment made for overseas shipping fees exceeds the actual overseas shipping fee, the difference will be refunded and credited to the member’s deposit.
2. In case of errors in the payment amount guidance due to the company’s mistake, system errors, etc., the company may request additional payment from the member.
Article 29 (In the Case of Return During Overseas Shipping)
1. In the event of a return due to customs issues, address errors, recipient absence, etc., the member is responsible for the re-shipping costs. Cancelation, return, or refund due to this reason is not possible.
2. If the return is due to the company’s mistake or error, the company bears the cost of re-shipping.
3. If the re-shipping cost is to be borne by the member, the process for re-registering the shipping agency will be based on the arrival date. The agency fee for shipping will remain the same.
Article 30 (Other Provisions Regarding Agency Services)
1. Issues related to warranty service for items received through agency services must be directly handled by the member with the manufacturer.
2. If a member sends an item to Korea for warranty service and then requests the company’s agency service to receive it again from overseas, it will be handled in the same manner as shipping agency services.
3. Even if it is impossible to distinguish the ownership of an item due to non-use of a personal address, the company will still receive and store the item. To prove ownership of the item, the member must provide relevant information (such as the courier company, tracking number, sender, recipient, contents, etc.) to the company.
4. Pickup service is not provided.
5. The company receives all items delivered domestically by courier companies, and it does not provide refusal of receipt for any items requested by members, even upon request.
6. For items arriving with freight collect service, the company pays the freight collect fee to the courier company first, and then requests the payment of the freight collect fee and its payment processing fee from the member who requested the agency service for the item.
7. If a member unavoidably requests domestic delivery of an item received through agency services, domestic delivery fees and delivery service fees are incurred, which are applied in the same manner as the agency fees for ship parcels.
8. To ensure the safe delivery of a member’s items, the company may remove or repackage part of the items without the member’s prior consent.
Article 31 (Customs Clearance)
1. Customs clearance is the sovereign authority of each country, and the company does not take any responsibility for any customs clearance issues.
2. Items designated as prohibited or restricted for customs clearance and overseas shipping may be refused agency services by the company. If fees arise due to the refusal of agency services, the company will not bear them, and the member is responsible for payment.
Article 32 (Types of Agency Fees)
1. The types and fees of agency fees are posted on the cyber mall for members to review and utilize.
2. Purchase agency fee is the fee incurred when a member requests the company to purchase items on their behalf.
3. Storage fee is the fee incurred when the company stores items for the member during the agency service.
4. Refrigeration and freezing handling fee is the fee incurred when the items requiring refrigeration or freezing handling are used in the agency service, including refrigeration storage and refrigeration packaging costs.
5. inspection fee is the fee incurred when the member requests inspection of items beyond the basic checks provided during the agency service.
6. Repackaging fee is the fee incurred when the company repackages items for overseas shipping after completing the packaging for overseas shipping and the member requests additional items or exclusions.
7. Special packaging fee is the fee incurred when special packaging such as making non-standard boxes for overseas shipping due to items exceeding certain specifications or for packaging items with a high risk of breakage using materials such as styrofoam.
8. Consolidated shipping fee is the fee that may be incurred based on the quantity of items received by the company for the agency service.
9. Compression pack packaging fee is the fee that includes the cost of compression pack when using compression pack to reduce shipping costs for overseas shipping of bulky items such as blankets.
10. Offline purchase agency fee is the fee incurred when the member requests the company to purchase items offline, and the fee varies depending on the distance and time required.
11. Return fee is the fee incurred when the member returns items received due to the member’s fault (change of mind) during the agency service.
12. Ship parcel fee is the fee incurred when the member selects ship parcel as the overseas shipping method during the agency service.
13. Agency fees may be subject to additional or modified by the company’s circumstances, and in such cases, notice will be given on the cyber mall at least 7 days in advance
Article 33 (Disposal)
1. Items received for agency services will be disposed of or disposed of at the company’s discretion to cover storage fees if there is no payment for the agency service within 90 days from the date of arrival at the company.
2. Refrigerated and frozen foods will be disposed of if there is no final payment from the member within 10 days, and if there are costs associated with disposal, these costs may be charged to the member.
3. If it is impossible to determine whose item it is due to not using a personal address, items will be disposed of or disposed of at the company’s discretion to cover storage fees if there is no payment for the agency service within 90 days.
Article 34 (Refund, Return, and Exchange)
1. If the goods requested by the member cannot be delivered or provided due to reasons such as out of stock, the company shall promptly notify the user of the reason and refund the payment received from the date of receipt of the payment within 3 business days or take necessary measures for refund.
2. In the following cases, even if the goods have been delivered, the company shall immediately refund, return, or exchange the goods according to the user’s request within 3 business days from the next business day after the goods are returned. However, the request period shall be within 3 days from the date of delivery:
1) If the delivered goods are different from the order details or the information provided by the company.
2) If the delivered goods are damaged, broken, or contaminated (excluding cases where the member is responsible for the damage to the goods or when the company has informed in advance of the risks such as damage or deterioration during the delivery process in the case of using agency services; damages or deterioration during the overseas delivery process are excluded).
3. Exchange, return, and cancellation are only possible before the items are shipped internationally. If the items have already arrived at the company, charges for return shipping and agency fees will be imposed for exchange, return, or cancellation.
Article 35 (Effects of Withdrawal of Subscription)
1. If the company receives returned goods from the member, the company shall refund the already received payment for the goods within 3 business days. In case the company delays the refund of the goods to the user, the company shall pay the delayed interest calculated by multiplying the delayed interest rate prescribed in Article 21-2 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce, Etc.
2. When refunding the above payment, if the user has made payment for the goods using a credit card or electronic currency, the company shall promptly request the business operator who provided the payment method to suspend or cancel the billing of the payment for the goods.
Article 36 (Emergency Measures)
1. If the company determines that a member is using the service for illegal, unlawful, or unfair purposes, the company has the right to refuse the receipt or delivery of related items. The company shall not be responsible for any damages incurred by the member as a result.
2. In the event of damage, deterioration, or other abnormalities found in items delivered to the company’s address for delivery handling, or in cases where there are other urgent and justifiable reasons, the company may take interim measures such as relocating the items to a separate location or disposing of them. The costs incurred as a result shall be borne by the member, and the company shall not be liable for any damages incurred by the member as a result of such actions.
Chapter 3: Miscellaneous
Article 37 (Relationship between Linked Cyber Malls and Linked Cyber Malls)
1. When the upper cyber mall and the lower cyber mall are connected through hyperlinks (e.g., hyperlinks may include text, images, and animations), the former is referred to as the linked cyber mall and the latter as the linked cyber mall.
2. If the linked cyber mall explicitly states on its initial screen or through a popup screen at the time of connection that it does not guarantee transactions conducted with members based on products or services independently provided by the linked cyber mall, it shall not be liable for such transactions.
Article 38 (Ownership and Restriction of Copyright)
1. The copyrights and other intellectual property rights of the works created by the company belong to the company.
2. Users shall not reproduce, transmit, publish, distribute, broadcast, or otherwise commercially use or allow third parties to use information obtained from using the cyber mall, which is subject to the intellectual property rights owned by the company, without the prior consent of the company.
Article 39 (Dispute Resolution)
1. The company establishes and operates a dispute resolution mechanism to reflect legitimate opinions or complaints raised by members and compensate for damages.
2. The company prioritizes and handles complaints and opinions submitted by members. However, if prompt resolution is difficult, the company immediately notifies the member of the reasons and processing schedule.
Article 40 (Jurisdiction and Governing Law)
1. The laws of the Republic of Korea shall apply to the interpretation of this agreement and to disputes between the company and members.
2. In the event of a dispute arising between the company and a member regarding this agreement and the use of the service, the jurisdiction shall be determined in accordance with the Civil Procedure Act of Korea.
Supplementary Provision (Effective Date)
This agreement shall be effective from December 1, 2024.