We sincerely apologize that the item has arrived in a damaged condition. There could be several possible reasons for this:

Damage during shipping:

If the shipping box shows clear external damage, and the internal contents are also damaged as a result

• Please take photos of the box and item condition, and reach out to us.
• The compensation will be handled according to the shipping carrier’s policies.
• Note that damage to sea freight parcels is generally not covered for compensation.

Item-only damage:

If the shipping box is intact but the item itself is damaged

• Please take photos of the item condition and contact us.
• If the damage is easily visible through a basic check, we will be able to provide compensation for the part we failed to check properly.
• However, if the damage is not detectable through a basic visual check, we may not be able to take responsibility.

Please let us know the details, including the photos, so we can assist you further with the appropriate resolution.

We appreciate your understanding and apologize for the inconvenience caused.