Exchanges and returns are only possible within 7 days after the completion of domestic (Korean) delivery.
No return fee will be charged in the following cases:
- Exchanges due to product defects or incorrect shipments, when using our buying agency service, where the fault lies with the seller.
A return fee will be charged in the following cases:
- Exchanges or returns due to customer’s change of mind.
- Exchanges where the fault lies with the seller, when using our Ship for Me service.
Exchanges and returns are not possible for items that have already been shipped overseas.
Please refer to our exchange and return policy page for more details.